Brain Health Matters, LLC (“Brain Health Matters,” “I,” “me,” or “my”) respects your privacy. This Privacy Policy explains how I collect, use, share, retain, and protect information when you visit www.brainhealthmattersllc.com (the “Website”), contact me, complete a quiz or form, subscribe to communications, purchase a product, book a call, attend a program, or otherwise interact with my services (collectively, the “Services”).
By using the Website or Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use the Website or submit personal information through it.
Your use of the Website and Services is also subject to my Terms & Conditions.
Information I Collect
I may collect information you provide directly, limited information collected automatically through the Website, and information received from service providers that support the Services.
Information You Provide
Depending on how you interact with the Website or Services, this may include:
•Your first name, last name, email address, phone number, mailing address, and other contact details you choose to provide.
•The contents of your messages, emails, contact-form submissions, call requests, survey responses, comments, feedback, and other communications.
•Answers you submit through quizzes, assessments, forms, discovery-call requests, or other educational and service-related tools.
•Information related to a purchase, including the product or service selected, payment status, order details, billing information, and transaction history. Payment-card information is generally processed by third-party payment processors and is not intentionally stored by Brain Health Matters.
•Information you choose to share in connection with coaching, training, workshops, organizational services, or other educational offerings.
•Your choices regarding email, automated reminders, promotional messages, text messages, and other communications.
Information Collected Automatically
When you visit the Website, I or service providers acting on my behalf may automatically collect limited technical information. This may include your device type, browser type, operating system, IP address, approximate location derived from IP address, pages viewed, links clicked, referring website, date and time of visit, and information collected through cookies or similar technologies.
Sensitive Information
Brain Health Matters provides educational, skills-based coaching and training. The Website is not designed to receive confidential medical records, crisis information, psychotherapy records, diagnostic information, or other highly sensitive health information.
Please do not submit information through a general Website form, quiz, or email that you would not want sent through ordinary online communications. If you choose to provide sensitive information, you understand that you are voluntarily providing it and that it may be processed as described in this Policy.
How I Use Information
I may use personal information to:
•operate, maintain, and improve the Website and Services;
•respond to your questions, requests, messages, and service inquiries;
•provide, schedule, administer, and personalize products, coaching, workshops, organizational training, and other Services;
•process purchases, payments, refunds, and related customer-service requests;
•deliver quizzes, free resources, Digital Products, newsletters, requested information, and other content;
•send service-related communications, including confirmations, reminders, updates, and notices;
•send marketing or promotional communications when permitted by law and consistent with your communication preferences;
•understand how visitors use the Website and improve content, user experience, and Services;
•protect the security and integrity of the Website, prevent fraud or misuse, and enforce applicable terms; and
•comply with legal obligations, resolve disputes, and protect the rights, safety, and property of Brain Health Matters and others.
Email, Text Messages, and Other Communications
Email Communications
If you submit your email address, request a resource, make a purchase, book a call, or otherwise opt in, I may send you service-related communications and, where permitted, educational or promotional emails. You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting me at [email protected]. You may still receive necessary non-promotional messages about an active purchase, booking, or service relationship.
Text Messages and Automated Reminders
If you voluntarily provide a mobile number and separately opt in to receive text messages, I may send automated reminders, customer-service messages, and promotional messages from Brain Health Matters. Consent to receive marketing texts is not a condition of purchase.
Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP or OUT, or obtain help by replying HELP, subject to the capabilities of the messaging provider. Carriers are not liable for delayed or undelivered messages.
Cookies and Similar Technologies
The Website may use cookies, pixels, web beacons, local storage, and similar technologies to make the Website function, remember preferences, measure Website performance, understand visitor activity, and improve the Website or Services.
You may be able to manage or disable cookies through your browser settings. If you disable cookies, some Website features may not function properly.
Where required by applicable law, I will provide appropriate notice and obtain consent before using non-essential cookies or similar technologies.
How I Share Information
I may share personal information only as reasonably necessary for the purposes described in this Policy.
I may share information with service providers who help operate the Website, process payments, deliver emails or text messages, schedule appointments, administer quizzes or forms, store files, provide customer support, conduct analytics, or otherwise support business operations.
I may share information with professional advisers, such as attorneys, accountants, or insurers, when reasonably necessary and subject to appropriate confidentiality obligations.
For organization-sponsored training, I may share limited administrative, attendance, feedback, or aggregate program information as described in the applicable agreement or with your consent. I do not share an individual’s private coaching content with an organization unless the individual authorizes it or disclosure is required by law.
I may disclose information when required or permitted by law, regulation, legal process, government request, or when reasonably necessary to protect rights, safety, security, or property. Information may also be transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.
I do not sell your personal information for money. I do not knowingly share personal information for another company’s independent direct-marketing use without your consent.
Third-Party Websites, Services, and Affiliate Links
The Website may include links to third-party websites, resources, products, services, social-media platforms, payment processors, appointment-scheduling tools, or other services. This Privacy Policy does not apply to the privacy practices of those third parties.
I may also share affiliate links. If you purchase through an affiliate link, I may receive a commission or other compensation at no additional cost to you, unless clearly stated otherwise. I will provide a clear affiliate disclosure near the relevant recommendation or link where appropriate.
When you follow a third-party or affiliate link, the third party may collect information about you under its own privacy policy. Please review that party’s privacy policy and terms before using its website, product, or service. I am not responsible for third-party content, security, availability, products, services, or privacy practices.
How Long I Keep Information
I retain personal information only as long as reasonably necessary for the purposes described in this Policy. This includes providing Services, maintaining business records, resolving disputes, enforcing agreements, complying with legal obligations, and protecting the security and integrity of the Website.
Retention periods vary based on the type of information, the nature of your relationship with Brain Health Matters, legal requirements, and legitimate business needs. When information is no longer needed, I will delete, de-identify, or securely retain it only as permitted or required by applicable law.
Security
I use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no online transmission, storage system, or security measure is completely secure. I cannot guarantee absolute security of information transmitted to or stored through the Website or Services.
You are responsible for using a secure device and network, keeping login credentials confidential where applicable, and promptly notifying me if you believe your information has been compromised in connection with the Website or Services.
Your Privacy Choices and Rights
Subject to applicable law, you may have the right to request access to, correction of, or deletion of certain personal information I hold about you. You may also have the right to withdraw consent for certain processing, opt out of marketing communications, or appeal a privacy-rights decision where applicable.
To make a request, email [email protected] with the subject line Privacy Request. I may need to verify your identity before responding. Your rights may be limited by applicable law, including legal recordkeeping, fraud-prevention, and legitimate business requirements.
Children and Teen Athletes
The Website is not directed to children under 13, and I do not knowingly collect personal information directly from children under 13 through the Website.
Services involving a teen athlete or other person under 18 must be requested, purchased, authorized, and supervised by a parent or legal guardian. If you believe a child under 13 has provided personal information without a parent or guardian’s consent, contact me at [email protected], and I will take appropriate steps to review and address the issue.
International Visitors
Brain Health Matters is based in the United States. If you access the Website or Services from outside the United States, your information may be processed and stored in the United States or other locations where my service providers operate. Those locations may have privacy laws that differ from the laws of your country or region.
Changes to This Privacy Policy
I may update this Privacy Policy from time to time to reflect changes in the Website, Services, technology, legal requirements, or business practices. I will post the revised Policy on this page and update the Effective Date. Your continued use of the Website or Services after a revised Policy is posted means you acknowledge the updated Policy to the extent permitted by law.
Contact
For questions, concerns, or requests related to this Privacy Policy, please contact:
Brain Health Matters, LLC